Privacy Policy for Violet Bot

Effective Date: April 21, 2026 Provider: New Generation for Digital Transformation

Introduction This Privacy Policy describes how New Generation ("we", "us", or "our") collects, uses, and shares information when you interact with our automated assistant, Violet Bot, on Facebook Messenger.

Information Collection

• Public Profile: We receive basic profile information from Facebook (Name, Language, Time Zone).

• User Inputs: We collect information you voluntarily provide, such as your full name, phone number, and delivery address to facilitate order bookings.

• Conversation Logs: Interaction history is stored to improve AI response accuracy.

How We Use Information

• To process and fulfill your product orders.

• To provide automated customer support.

• To optimize advertising performance via the Meta Conversions API (CAPI) by tracking successful booking events.

Data Sharing and Processors We do not sell or rent your personal data. We use the following secure third-party processors:

• Google Cloud Platform / Apps Script: For real-time message processing.

• Google Sheets: For secure internal storage of booking details.

• Meta Business Suite: For platform integration and advertising analytics.

Data Security All data is transmitted over encrypted SSL/TLS protocols and is only accessible by authorized staff for logistical purposes.

Contact Us For any privacy concerns, please contact us at: info@new-generation-tech.com